Civic Hall Toronto events showcase examples of civic innovation, and provide opportunities for members to network, learn and work together. Some events are exclusive to members, while others are open to the public.

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Coffee Hour: Human Services Integration at the City of Toronto

February 12, 2022 @ 9:00 am - 10:30 am

The City of Toronto’s Human Services Integration (HSI) project is a multi-year partnership that is transforming the way in which residents access three income support programs in the city. The project is a case study in breaking down silos and delivering human services in a more human-centered, digitally accessible way.

Come join us for a quick presentation and demo on HSI with Trish Lenz (Policy Development Officer) and Ian Boodhai (Senior Business Analyst) and a conversation over coffee with fellow Civic Hall Toronto members. We’ll talk service design, Agile project management, and collaboration across divisions, with a focus on how the HSI team does their important work.

Trish Lenz, Policy Development Officer
Ian Boodhai, Senior Business Analyst, Toronto Children’s Services

This event is for government members only. Please email to RSVP.


February 12, 2022
9:00 am - 10:30 am
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Centre for Social Innovation - 192 Spadina Ave.
192 Spadina Ave.
Toronto, ON M5T 2C2 Canada


Civic Hall Toronto