Civic Hall Toronto events showcase examples of civic innovation, and provide opportunities for members to network, learn and work together. Some events are exclusive to members, while others are open to the public.

Loading Events

« All Events

  • This event has passed.

Training: Human-Centered Design I

June 16, 2021 @ 1:00 pm - 4:00 pm

This is the first of two workshops on human-centered design – this part focuses on user research and synthesis.

Led by design strategist Meghan Hellstern, this session is intended for public servants at all levels who are interested in learning more about the mindset and methods of design thinking and human-centered design (HCD).

This introductory course is built for those who are new to this exciting set of tools and techniques that can help surface critical insights, unlock new value and enable more responsive, effective delivery across teams and organizations.

Participants will walk away with an understanding of the human-centered design process and the challenges and opportunities involved in its application within the public sector, as well as having practiced some of the most common tools used to generate empathy and insights through user research.

➡️ Government members can register here.

This Training will be taking place over Zoom – the meeting info will be sent via email prior to the session. Please note that this session may be recorded.

If you have any questions, please contact

Meghan Hellstern is dedicated to reimagining the relationship between organizations and the communities with which they work through the lens of collaboration, design and technology. Before joining the Brookfield Institute for Innovation + Entrepreneurship’s Policy Innovation Platform team, she worked as a design strategist with the City of Toronto’s Civic Innovation Office, part of the global Bloomberg Cities iteams network. As a specialist in digital strategy, communications and human-centered design, Meghan has 10 years of experience helping organizations better understand, serve and collaborate with their stakeholders.

In addition to co-founding Civic Tech Toronto and leading Canada’s first Civic Design Camp in Toronto, her professional experience includes working in a variety of roles with organizations like Code for Canada, Veterans Affairs Canada, MaRS Solutions Lab, Ryerson University’s Brookfield Institute for Innovation + Entrepreneurship and Samara Canada.


June 16, 2021
1:00 pm - 4:00 pm
Event Categories:
Event Tags:




Civic Hall Toronto