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Lunch & Learn: Turning Resident Engagement Challenges into Opportunities

October 31, 2021 @ 12:00 pm - 2:00 pm

Part 3 of our Resident Engagement fall event series

What are the pain points in how the City of Toronto currently engages residents? And what are some tangible ways to improve the process?

Join us on October 31 for a Lunch & Learn to discover how engagement activities can be made more valuable for both residents and staff. We’ll discuss some of the challenges involved in connecting with residents and explore examples of engagement done well at the City.

Our two speakers, Daniel Fusca and Jay Wall, will share their experiences working on public engagement for projects like TOcore and Inclusionary Zoning. We’ll also look at how better design and accessible messaging can encourage more public participation.

Daniel Fusca - Manager of Public Consultation, Parks, Forestry & Recreation, City of Toronto
 • Jay Wall - Principal and Creative Director, RallyRally

Participants can expect an interactive, discussion-based event, so please come with your questions!

This event is for government members only. Members can RSVP here.

Lunch will be provided! Please tell us in the RSVP form if you have any allergies or dietary restrictions.

Jay Wall is the principal and creative director of RallyRally, a design studio dedicated to social change. Based in Toronto and working around the world, RallyRally amplifies the impact of forward-thinking organizations through creative strategy and graphic design. An advocate of design and communications to promote public participation in building equitable cities, Jay was named a Vanguard fellow by Next City in 2015.

Daniel Fusca is a recognized leader and innovator in municipal civic engagement with extensive experience in process design and policy development. For five years, he served in the Chief Planner’s Office as the Stakeholder Engagement Lead for the Toronto City Planning Division. During his time in that role, Daniel worked to improve the Division’s overall approach to public engagement, bring new, hard-to-reach voices into planning processes, build the Division’s social media presence, and transform its approach to communications. He led the development and implementation of the Division’s first Youth Engagement Strategy, and is also responsible for the creation of the Toronto Planning Review Panel, an innovative resident advisory committee, selected through civic lottery, that is representative and provides input into strategic planning initiatives over a two-year term. The Panel was recently recognized as one of five international best practices in innovative democracy in a report by the UN’s Democracy Fund. In September, Daniel became the Manager of Public Consultation for the City of Toronto’s Parks, Forestry and Recreation Division, and is building the Division’s first team dedicated to public engagement, supporting the delivery of capital projects. Daniel speaks regularly at conferences all over Europe and North America, is a trained facilitator and Partnership Broker, and teaches a course on civic engagement at the University of Toronto.


October 31, 2021
12:00 pm - 2:00 pm
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Civic Hall Toronto
192 Spadina Ave
Toronto, ON M5T 2C2 Canada


Civic Hall Toronto