We’re kicking off our fall event series on Resident Engagement with the City of Toronto’s Civic Innovation Office.

From Winter 2018 to Spring 2019, the Civic Innovation Office (CIO) took on a big, complex project: they sought an in-depth understanding of civic engagement in Toronto, with a focus on people living in Neighbourhood Improvement Areas. The CIO teamed up with the Social Development and Finance division, as well as local resident champions, and held countless interviews and events to understand their challenge, ideate and then prototype possible solutions.

At this September 24 Lunch & Learn, we’ll hear from Design Strategist David Jibodu and Design Researcher Jennifer Ma about their process, findings and current prototype (see here for more info). Participants can expect to walk away familiar with a case study of human-centered design applied in the public service, a deeper understanding of the challenges and opportunities with resident engagement, and an opportunity to reflect on how the CIO’s findings might apply in their work.

Participants can expect an interactive, discussion-based event, so please come with your questions!

This event is for government members only. Members can RSVP here.

Lunch will be provided! Please tell us in the RSVP form if you have any allergies or dietary restrictions.

About the Civic Innovation Office: The Civic Innovation Office at the City of Toronto focuses on creating meaningful solutions for the people of Toronto through human-centred design principles, new ideas and modern tools. We believe that enhancing the collection, analysis and availability of data helps us all understand Toronto better.

Established in 2017, the office engages with Toronto’s growing innovation sector as a client, co-creator and champion. By focusing on resident-facing issues and encouraging collaboration between City divisions, we develop opportunities for talented people to do their best work with the City.