If you care about service design and the common good, join us for a special dialogue with two leading service designers – Sha Hwang (COO and co-founder of Nava) and Hillary Hartley (Ontario’s Chief Digital Officer) – on what it means to design for the public.

Sha is the COO and a co-founder of Nava, a public benefit corporation formed during efforts to help fix HealthCare.gov. Nava partners with government agencies to improve critical public services, and now works across several projects in the US on programs including Medicare, Medicaid, Veterans Affairs, and SNAP. Pairing a strong service design and user research centered approach with rigorous experience in building scalable and resilient public infrastructure, Nava has helped tens of millions of people enroll in and manage their benefits, streamlined processes to save decades of labour years, and saved government agencies hundreds of millions of dollars.

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