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Training: Resident Engagement Meets Human-Centered Design

October 24, 2021 @ 9:00 am - 12:00 pm

Part 2 of our Resident Engagement fall event series

Residents are keen to have a say in the decisions that affect them. Conventional public consultation processes are rife with challenges, which impacts the kinds of policies and services that come out of the public service, and who has a say in their development. The mindset and framework of human-centered design or design thinking offer tools to shift from resident consultation to co-design. When done well, effectively engaging residents in the policy-making process can build trust, encourage participation and lead to outcomes that better represent a diverse public.

Led by resident engagement expert Lisa Brody Hoffman*, our brand-new workshop – Resident Engagement Meets Human-Centered Design: From public consultation to co-design – will introduce members to this innovative approach to resident engagement. Participants can expect to walk away with a framework for resident engagement as an iterative process, as well as the challenges and opportunities involved in its application within public good contexts.

This training workshop is for government members only. Government members can RSVP here.

Part communications director, part community mobilizer, Lisa Brody Hoffman has spent her career sparking civic engagement through advocacy, leadership training, and community-led policy development. She is Director of Public and Community Engagement for City Councillor Kristyn Wong-Tam, where she works to advance equity and strengthen civic participation, both locally across neighbourhoods in Toronto Centre, as well as across the city. She has managed 30+ public consultations, town halls, and community-facilitated engagement sessions, with hundreds of participants on some of Toronto’s highest-profile issues.


October 24, 2021
9:00 am - 12:00 pm
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Civic Hall Toronto
192 Spadina Ave
Toronto, ON M5T 2C2 Canada


Civic Hall Toronto