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Webinar: User Journey Mapping 101

July 16 @ 1:00 pm - 2:00 pm

Learn how journey mapping can help you improve the user experience of your product or service.

Whether you’re in government, the private sector or in civic tech, journey mapping is a powerful tool for understanding how users interact with your product or service.

Led by Laura Chang, Strategic Growth Lead at Code for Canada, this webinar will introduce you to user journey mapping, and how you can create your own journey map to uncover user needs and pain points, and ultimately improve the user experience.

This webinar will be taking place over Google Meet – the link will be sent via email prior to the event. Please note that this session will be recorded.

➡️ Click here to register.

If you have any questions, please contact


July 16
1:00 pm - 2:00 pm
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Google Meet


Civic Hall Toronto