Civic Hall Toronto events showcase examples of civic innovation, and provide opportunities for members to network, learn and work together. Some events are exclusive to members, while others are open to the public.
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Webinar: User Journey Mapping 101
July 16 @ 1:00 pm - 2:00 pm
Whether you’re in government, the private sector or in civic tech, journey mapping is a powerful tool for understanding how users interact with your product or service.
Led by Laura Chang, Strategic Growth Lead at Code for Canada, this webinar will introduce you to user journey mapping, and how you can create your own journey map to uncover user needs and pain points, and ultimately improve the user experience.
This webinar will be taking place over Google Meet – the link will be sent via email prior to the event. Please note that this session will be recorded.
If you have any questions, please contact firstname.lastname@example.org.