How can you use design to create better services and products in government? Join one of the Code for Canada fellows, Pallavi Thampi, for a Lunch & Learn session on her fellowship team’s work with the City of Toronto Transportation Services’ Big Data Innovation Team (also a Civic Hall Toronto member). Pallavi will chart the journey of a research insight from a user, how the insight was then developed into a product feature and iterated upon through usability testing. Attendees…